These terms and conditions of service (Terms of Service or Terms) of the Website (as defined below) between Cottage Industries (hereinafter referred to as Cottage) and the users/registrants of the Website (You or Your or Yourself or User) describe the terms on which Cottage offers You access to the Website and the Services (as defined below) through the Website.
Please read the terms of service carefully before using or registering on the website or accessing any material, information or services through the website. Your use of the website or the services provided by the website shall signify your acceptance of the terms of service and your agreement to be legally bound by them.
Your use of the website implies that you agree with the terms of service.
We value the trust you place in us. Please read the following statement to learn about our information gathering and dissemination practices.
Cottage Industries may change this policy from time to time by updating this page at any time without notice. You should check this page from time to time to ensure that you are you are aware of and happy with any changes.
By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
This Privacy Policy is incorporated into and subject to the Terms of Service.
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), your computer browser information, and your IP address.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to buy on the Website, we collect information about your buying behaviour.
If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.
We use your personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.
We may identify and use your IP address to help diagnose problems with our server, or to gather broad demographic information.
We will not sell, distribute or lease your personal information to third parties unless we have your permission.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We may be required to share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
Our Website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
By using the Website and by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Manager, Cottage Industries
No. 3, Rangapillai Street
Pondicherry, 605001, India
Phone: +91-413-2333324 / 2233680
Email: manager@cottageindustries.store
Time: Mon - Sat (9:00 - 12:00 14:00 - 17:00)
Questions regarding this statement should be directed to the following address: info@cottageindustries.store
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Cottage makes the Services available to You through the Website only if You have provided Cottage certain required User information and created an account ("Account") through Cottage ID and password (collectively, the "Account Information"). The Services may also be subject to procedures for use of the Website, uploaded guidelines, rules, additional terms of service, or other disclaimer & notices, if any ("Additional Terms"). If there is any conflict between the Terms of Service and the Additional Terms, the Additional Terms shall take precedence in relation to that service.
The Website requires You to register as a User by creating an Account in order to avail of the Services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Cottage of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. Cottage cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section 4.2. You may be held liable for losses incurred by Cottage or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.
The Website also allows restricted access to the Services for unregistered Users.
You shall ensure that the Account Information provided by You in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited.
If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Cottage has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Cottage has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website (or any portion thereof).
Cottage strives to provide You with the best prices possible on products and services You buy or avail of from the Website.
You agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. Cottage expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card.
Cottage shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by Cottage with our acquiring bank from time to time.
Cottage Industries has a convenient and easy cancellation policy as we wish to develop long-term relationships with our customers.
It must be noted that all our products are individually hand-crafted and not manufactured through any automated processes. Individual products may, therefore, differ in appearance from images on this web-site or when comparing one product with another. This occurs due to the nature of each product and the fact that they involve manual skill to produce. For this reason, one product in a range will not be identical to another. Return of such items as defective will be accepted at the sole discretion of Cottage Industries.
Cancellations
If you must cancel an order, please do so within 48 hours of payment.
For cancellations prior to shipment:
If you cancel your order before your order has shipped, we will refund the entire amount less Rs. 100 towards processing costs.
If the cancellation is received after your order has shipped: If we have shipped your order before we receive your cancellation instructions, we shall be unable to process such instructions and the order shall be considered to be satisfactorily executed unless there is damage in transit in which case, please refer to the clause under our "Replacement Policy" below.
Refunds
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
Replacements
If you believe that you have received the order delivery in a bad condition or if the packaging is tampered with or damaged before delivery, please do not accept the package and return it to the delivery person. Also, please call our customer care at +91-413-2333324 or email us at sales@cottageindustries.co.in mentioning your Order ID and the Courier consignment note number (and attaching, if possible, a picture of the damaged and unaccepted package). Once we receive the package back, we will replace the order at no extra cost.
Apart from condition mentioned above, in the following cases there shall be no return or replacement: Any product that has physical damage to the box or to the product.
Any product that is returned without all original packaging and accessories, including the original packaging box and any items originally included with the product at the time of delivery.
Any product from which the UPC (Universal Product Code) bar code sticker has been removed from its original packaging.
Cottage Industries is not liable for any damages to your order in transit.
Cottage Industries is committed to delivering your order in good condition within a reasonable time frame. We despatch on a daily basis, except on Sundays & public holidays. To ensure that your order reaches you in good condition and quickly, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Post or Speedpost.
Free domestic shipping on all orders above Rs.1000.00 (excluding GST).
Overseas orders are shipped via DHL Courier and the slabs for costs are:
Orders upto Rs.5000 - courier cost Rs. 3000
Orders between Rs. 5000 and Rs. 10000 - courier cost Rs. 5000
Orders between Rs. 10000 and Rs. 15000 - courier cost Rs. 6000
Orders between Rs. 15000 and Rs. 20000 - courier cost Rs. 7500
Orders above Rs. 20000 - we shall calculate the cost and send you a sales order.
Our prices are all inclusive. All taxes are included with the list prices.
Orders are usually despatched within about 5-7 working days of receipt of payment for the order. Sometimes, due to seasonal pressures, this may take longer. Most orders within India are delivered within 7 working days from shipment date. Delivery of your order will be to the address mentioned by you at the time of placing the order.
Overseas orders are dependent on local (overseas) Customs rules and may take up to 21 days from shipment date. Overseas customers are requested to ensure that they are aware of all local regulatory requirements and factor any local costs of duties and taxes when placing orders.
It should be noted though that, on occasion, items ordered may need to be manufactured on receipt of the order and may therefore take longer than the above stated timelines. Such orders would be serviced on a best efforts basis so as to ship as soon as is possible.